Refund and Exchanges
Return Period
All return or exchange requests must be made within 30 days from the delivery date.
Return Conditions
Products must be returned in their original, unused condition, exactly as shipped, with all original packaging and tags intact. Any product that has been used, damaged, or altered in any way is strictly not eligible for return.
Eligibility for Exchange
Exchanges are only accepted in cases where the issue is due to an error or fault on our part (e.g., wrong item shipped, defect upon arrival). In such cases, we will replace the item, but no cash refunds will be issued.
Return & Exchange Process
To initiate a return or exchange, please contact us via one of our official channels (email, WhatsApp, or Instagram) for step-by-step instructions. All return or exchange requests must be approved by our team before proceeding.
Return Shipping
Return shipping details and responsibility will be provided upon contacting us. Please reach out to us before shipping any items back.
Refund Method
Refunds (when applicable) are processed automatically via the original payment method used for your order. Processing times may vary depending on your bank or payment provider.
Product Exchange Options
For eligible exchanges, customers may choose between receiving a coupon/store credit or a replacement of the same product, depending on preference and availability.
Damaged or Defective Products
If your product arrives damaged or defective, you must provide photo and/or video proof taken during the initial unboxing. This is required for all damage claims.
Contact Us
For any return or exchange inquiries, please contact us via:
Email: [email protected]
WhatsApp: +1 914 520 4547
Instagram: @samira.luxury